Privacy Policy

Who this policy covers

• Secwyn helps businesses find companies that fit what they sell, reach them by email from the business's own mailbox, and check whether email addresses are safe to send to.
• This policy covers visitors to our website, people who create a Secwyn account ("customers"), and people who receive emails that a customer sends through Secwyn ("recipients").

Information we collect from customers

• Account information: your email address, password (stored only as a secure hash by our authentication provider), plan, credits and settings.
• What you tell us about your business: the description of what you sell, buyer preferences, saved lists, notes and campaign settings.
• Contacts you add or import: names, work email addresses, job titles, company names and the source you record for each contact.
• Your connected mailbox: the mailbox address, sender name, and the app password you provide, which we store encrypted. We use it only to send the emails you approved and to read replies and delivery reports to those emails; other messages in your mailbox are not stored.
• Email checks: the addresses, domains and IP addresses you submit and the results.
• Payment records: plans, purchases, outreach balance and charges. Card details are handled by our payment provider; we do not store card numbers.
• Usage and technical information: pages used, actions taken, error logs, browser and device details, and IP addresses, which we use for security, rate limits and to improve the product. The free preview on our website stores only a salted, one-way fingerprint of the visitor's IP address for rate limiting, not the search itself.

Company information we show

• Secwyn shows information about businesses, such as company name, website, industry, size, location and short public descriptions, collected from public sources including company websites, public filings and the People Data Labs free company dataset (licensed under CC BY 4.0).
• This is information about companies, not about individuals. We do not build profiles of private individuals from these sources.

People who receive emails sent through Secwyn

• When a Secwyn customer emails you, the customer is the sender and decides who to contact. We process your work email address, name, job title and company as provided by that customer, the emails sent to you, and your replies, so we can deliver the emails, stop follow-ups when you reply, and honour unsubscribe requests.
• Every email includes an unsubscribe link. Once you unsubscribe, that sender cannot email you again through Secwyn.
• To ask what we hold about you or to have it deleted, contact support@secwyn.com.

AI features

• To write outreach emails and to sort and answer replies, Secwyn sends the text each task needs (company facts, the customer's offer description, and the reply being answered) to an AI model provider acting on our behalf. During our early-access period this provider is DeepSeek; we will update this policy if we change providers.
• We send only what each task needs. AI output is checked by automatic rules before it is used, and topics such as prices, discounts and contracts are left for the customer to answer.

How we use information

• To provide the service: find and rank companies, send the emails you approved, track replies, run email checks, and show your results.
• To run billing: credits, plans, outreach balance, charges and refunds.
• To send service emails, such as sign-in emails, reply notices and a daily summary. You can turn the notices and summary off in Settings.
• To keep Secwyn safe: prevent abuse and spam, enforce limits, protect sender reputation and investigate security issues.
• To support you and improve reliability and accuracy, and to meet legal, tax and accounting obligations.

How we share information

• With service providers that run Secwyn for us: hosting (Vercel), database and authentication (Supabase), email delivery for our own service emails (Amazon Web Services), your own mailbox provider for emails you send (Google Gmail), AI model providers, and payment providers.
• With authorities or other parties when the law requires it, or to protect the rights and safety of our users, recipients or the public.
• With a buyer or successor if Secwyn is involved in a merger or sale, under this policy.
• We do not sell personal information, and we do not share it for cross-context behavioural advertising.

How long we keep information

• Email bodies are kept only as long as needed to send, track and resolve each conversation and are then deleted automatically.
• Account, billing and charge records are kept as long as needed for billing, tax, disputes and security.
• Unsubscribe, bounce and complaint records are kept so we can keep honouring them.
• When you delete your account, we delete or anonymise your data within a reasonable time, except records we must keep by law.

Security

• We use access controls, encryption of mailbox credentials, secure infrastructure and limited administrative access.
• No internet service is perfectly secure. Please keep your password and your mailbox app password private, and revoke the app password in your Google account when you stop using Secwyn.

Your choices and rights

• You can access, correct, export or delete your personal information by contacting us; we may need to verify your identity first.
• Customers can change notification emails in Settings, disconnect mailboxes, and remove contacts at any time.
• Recipients can unsubscribe through the link in any email sent through Secwyn.
• Depending on where you live (for example California), you may have additional rights; we will not treat you differently for using them.

Children

• Secwyn is a business service and is not intended for anyone under 18.

Where information is processed

Secwyn serves businesses in the United States. Our service providers may process information in other countries, including where the AI model provider operates. We use providers that protect information under their own security and privacy commitments.

Changes and contact

We will update this page when our practices change and show the new date at the top. For privacy requests or questions, contact us at support@secwyn.com.